Damaged Shipments & Replacements
We take great care in packaging your plants, but if your shipment arrives damaged due to courier or transit issues, we are happy to offer a replacement.
To be eligible for a replacement for transit damage, you must provide an unboxing video showing the item being unpacked directly from its original, unopened packaging. and send the video on Whatsapp No : +91 7001152143
Policy Exclusions & Non-Refundable Items
No Money Refunds: We offer replacements strictly for verified courier-damaged plants; monetary refunds are not provided.
Plant Care & Survival: We do not offer replacements or refunds if plants fail to survive due to improper care, environmental factors, or any other reason post-delivery.
No Returns: Due to the live and perishable nature of our products, we do not accept returns under any circumstances.
Need help?
Contact us at pranavigarden@gmail.com for questions related to refunds and returns.
or Whatsapp us on : +91 7001152143